We are dedicated to providing superior service to resolve any issues you encounter.
Riselaser Services
Dedicated to great service
Laser Technology & Equipment Services
Pre-Sales Service
1. We will provide you the professional, prompt, patient, pre-considered service to help you find the most suitable equipment.
2. Comprehensive sample testing support available for product evaluation.
3. Factory visits welcomed to explore our production capabilities.
4. Pictures of machine parts and package picture will be sent to our clients for confirmation before the shipment.
After-Sales Service
1. 7*24 Hours online After – sales service.
2. User-friendly English manual or operating video for machine using and maintaining.
3. We will offer software upgrade for free for life.
4. We offer you 24 hours service phone,skype or whatsapp, On-the-spot training and installation can be meet if required.
Service promise
24 hours service
Technical Support
2 years warranty
Training Services
Prompt delivery
OEM/ODM SUPPORT
Riselaser specializes in high-quality laser machine design and manufacturing, leveraging extensive OEM and ODM experience to tailor products to customer needs, including custom appearance and color options.
Training Services
Riselaser offers free laser machine technical training after the installation and commissioning process is completed. The company will provide online guidance or on-site training until the operator is fully capable of using the equipment proficiently.
Fault Maintenance
With years of extensive experience in laser machine production, Riselaser has identified and addressed numerous issues related to product maintenance and troubleshooting. For more information on our products, you are welcome to explore further.
important things you should know
Questions And Answers
Established in 2015, we are a Shenzhen-based manufacturer. Our focus is on offering economical, high-quality laser equipment, along with excellent OEM and after-sales support. We warmly welcome you to visit our factory.
You can send samples to us for marking to check the quality, we can help you to do sample testing. Free sample marking service is provided.
Check the user manual or operating instructions for troubleshooting guidance.
Contact our customer support team through the provided channels for assistance.Our engineers are online 24 hours a day and ready to serve you.
If the issue persists, our technical team will guide you through the problem-solving process.
In case of hardware defects, our warranty and after-sale service will cover necessary repairs or replacements.
We provide a 1-year warranty for the entire machine and a 2-year warranty for the laser source. During the machine warranty period, we offer free replacement parts if any issues arise. In case of a problem, you can return the machine to us for a new replacement or replacement parts. If you encounter any problems, please don’t hesitate to inform us, and we will provide the best solutions. Please check for errors and make corrections if necessary.
Supports language customization, etc. You can also translate and insert to software.
The whole production procedure will be under regular inspection and strict quality control. The complete machine will be tested to make sure they can work very well before being out of factory.The testing video and pictures will be sent to you before the delivery.
We will deliver an English user manual to you. If you need further help, please contact us.
Advantages include high precision, versatility, minimal material waste, and the ability to work on complex designs.